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Effective Date: January 1, 2025
At Premium Books, we are committed to delivering high-quality books and a smooth shopping experience. If you are not fully satisfied with your purchase, we’re here to help. Please read our Refund & Returns Policy carefully.
We accept returns under the following conditions:
The book must be unused, unopened, and in its original condition, including packaging, shrink wrap, and labels.
The return request must be made within 14 days of receiving your order.
Proof of purchase (order confirmation email or receipt) must be provided.
Certain items cannot be returned:
Discounted, clearance, or sale items
Pre-Order items (unless damaged or incorrect)
Digital products such as eBooks
Books damaged due to customer misuse or handling
Special edition, collectible, or limited-stock items opened by the customer
To start a return:
Contact us at info@premiumbooks.com or call +94 760 000000 within 14 days.
Provide your order number, the item(s) you wish to return, and the reason for returning.
Once approved, we will share the return shipping instructions.
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
We strongly recommend using a trackable courier service.
Once we receive and inspect the returned item, you will be notified of the approval or rejection of your refund.
If approved:
Refunds will be issued to your original payment method within 7–10 business days.
Shipping fees are non-refundable, except when the item was damaged, defective, or incorrect.
We offer exchanges for:
Defective or damaged books
Wrong item received
Incorrect edition or mismatch caused by us
To request an exchange, follow the return steps above and specify “Exchange Request”.
Exchanges are subject to item availability.
If your order arrives damaged or defective:
Contact us within 48 hours at info@premiumbooks.com
Include your order number and clear photos of the damage/defect
We will evaluate the issue and offer a replacement or refund.
If your refund has not arrived within the stated timeframe:
Check your bank or card account
Contact your bank or payment provider (processing times vary)
If you still haven’t received it, email us at info@premiumbooks.com.
You may cancel your order before it is shipped by contacting:
đź“ž +94 760 000000
📧 info@premiumbooks.com
If the order has already shipped, cancellations are not possible—you must proceed with a return request.
For any questions about returns, refunds, or exchanges, please contact:
đź“Ť Colombo, Sri Lanka
📧 info@premiumbooks.com
đź“ž +94 760 000000
